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At a time when customer service seems hard to come by JD answered my questions and then provided insight on other factors that I hadn't thought to ask about. I left with a new Kia and a more positive outlook on buying a new car.
We've purchased 3 automobiles from Kia of South Austin. We've returned to them because they are knowledgeable, courteous, patient, and always willing to answer our questions. From the receptionist, sales representative, to the finance representative - ALL were helpful and friendly. We've not purchase a Certified Preowned Vehicle from them before (had always bought new). But, they had the Make, Model and 2023 auto we were looking for - with very low milege & in pristine condition. Paul Guerra (Product Specialist) and Andreii Yurko (Finance Manager) both earned Five Stars. We know we can trust Kia of South Austin!
Hector was incredibly helpful throughout the entire process with repairing my vehicle. For someone like myself who doesn’t know much cars, he was very clear and thorough in explaining what was wrong. Also all the ways they could assist me getting back on the road safely. I always have a great experience here and this time was nothing short of that. Thank you guys!
Excellent Service! Oil change was done on th he same day. They provided transportation to my work and back to the service dept instead on me waiting at th he shop.
The consultant greeted me at my vehicle within a minute of my arrival. He introduced himself and ask about my reason for being there. He took my information and directed me to the waiting area.
Joseph in the service department was very helpful and explained everything that was being done. They got my car finished quickly and even had a car pick me up at home to take me to the dealership when my vehicle was finished
Sal in the service department at South Austin Kia is awesome. He worked us in, did our service quickly, and free Lyft ride to and from the dealership. That rules!
I recommend to talk to Joseph at the service department to get your car right. They’re are very quick to get your car in and out.
Very nice and friendly service and they did everything they said they would do. Good experience and met my expectations and quick service. Thank you
I recently had my car in service at South Austin Kia. My service representative was courtesous, friendly and was helpful with my checkout process. My overall experience with the dealership was great.
Great. Met Chris at the entrance. Had test drive of the Rio and not too long after, drove away in new Kia. Chris was great! Thank you to the great finance dept as well.
Team is methodical about following the routine of service. They are fast and polite. Gave estimated time for service and offered rideshare. Not pushy but made me aware of options
Salvatore Ortega was my service manager on my recent service visit (today). He saw me as soon as I drove up, went over what I needed and got my car work started promptly. He is wonderful to work with. I have consistently had excellent customer service at Kia South, and continue to go back there because of great people like Salvatore.
I had the pleasure of having the service rep Jonathan Talley to work with. I had numerous questions concerning my vehicle since I had just moved back to Texas and was changing dealerships who do the work. Jonathan was patient, polite and informative as what to expect Though the work took a little longer than expected, Jonathan provided a Lyft ride back to my home. It was a smooth and easy experience on a very, very hot day.
Great assistance from Jonathan Tolley. He was polite, professional and informative. He went the extra distance.
My experience was amazing, everything started with their salesman, his name is JD, he was such a helpful support, truly team member, he knew exactly what I need it and did everything in his power to help me.
Even though Kia is swamped with repairs and the diagnostics took a minute because i have a hybrid and the special hybrid technicians are short of supply kia did an excellent job of fixing my issue and getting me back on the road my service adviser Al Allens went above and beyond checking to see what original kia warranties i still had on my kia even though i bought it used. Ended up having the 100,000mile/10yrs warranty still and it covered more than half the costs of the work all i paid for was a new battery to be ...
Went in for inspection and everything went very smoothly. Anthony was very professional and patient with all the questions I had. Definitely recommend and will visit again!
Great experience today 06/24/2022, my advisor Jonthan Talle, great customer service, from this young man. All was explained to me and he did a great job keeping me informed. Tks
Really nice staff -- they went out of their way to be helpful, pricing on work was very fair, and I will definitely return for future service.
Moises and Kalani were outstanding! You better keep them for future success. They made the process quick and efficient, answered all our questions honestly which made it easier to buy from them.
Gio was great! Very friendly and informative about my vehicle and the writing area service was excellent
Product Specialist Chris Flanc, was very helpful and professional person I have ever had the pleasure to meet and do business with. When I buy my next KIA I will definitely contact and work with Chris.
Sarah Soto and Anthony Hill are the most friendly and are the best. They helped my mom pick out her car and now they helped me pick out mine and couldn't ask for more
Crizelda: Highly professional and knowledgeable service advisor who patiently advised me through my vehicle service.
Bought a 2022 KIA SOUL on 8/08/2021 from KIA of South Austin. I dealt with Salesman Chris Flanc, who is by far the BEST Salesperson I have ever had the pleasure to meet and do business with. He was not pushy, aggressive, or rude in any way. He is the most friendly and professional person I have ever encountered, he stayed back and let us shop around and when we had a question he was there and was able to answer ALL our questions and concerns. If not for the way Chris handled himself and how he treated us, I guarantee we ...
My service advisor Chris was awesome. Definitely will request him for all future appointments! The quality of workmanship was fantastic! I always use the dealership!
Awesome experience. Whole process was quick and smooth. I knew what I want and Kia of South Austin team made it happen. Price was lower than others and no "surprises". Everything was disclosed by salesperson. They even got me better rate than my pre-approval. Would recommend everyone I know to give them a call.
I went in for a cargo latch issue and the service was fast, friendly, and courteous. I’m glad to have my vehicle always serviced there!
From sales, finance, to service each department was professional friendly and very easy to work with. Would refer Kia South Austin to any one in need of a car!
Buying at Bert Ogden in Harlingen Texas was A Big Disappointment! Wish i had come here first...Dealing with management there was Of No help!Not Good.!!!
We were able to find the car that we were looking for at Kia of South Austin. The buying experience and the interaction with the Internet mgr and our sales person, Lewis Priestley, was great. There was only a slight hiccup dealing with the finance mgr, otherwise everything went well.
Everything was handled very well. It was a normal scheduled tuneup and all I needed was wiper blades extra.This review took longer than 30 seconds
I've visited this location about 5 times and each time I've always been impressed with the service from the employees to the quality of the work. I went in today to see if they'd install some LED lights for my Kia Forte. Salvador was kind enough to do it but unfortunately the LEDs didnt quite fit. He explained the situation and offered me to come back with an alternative.
Great service as usual. Short notice appointment no problem. Quick turn around. Competitive prices made better due to repeat customer discount given. All my service done here.
Very satisfied with repairs. Service Consultant Anthony Tabira was very helpful. The waiting room was very clean. Car was clean after repairs. I will return!
Simple to schedule my maintenance work online for next day. Service rep was friendly and had my work order ready. After checking out the new Kia lineup I relaxed in the waiting area wit free WiFi and a coffee. My Sorento was ready in about 1:45 minutes and everything was as promised. This dealership has don all maintenance on my vehicle since new in 2011 and I’ll be back again. Keep up the good work.
I had a very good experience all around. Prompt appointment set, pleasant employees, clean facility. I’d come back for future repairs. Is this 35 words yet?
Anthony and Cody took care of me when I needed to get an oil change done in a tight window of time. Thanks fellas. You rock.
Anthony greeted me as soon as I walked up with my stepfather to get a new car. He made sure find me a good deal. If you need a new car for this year. I would go with Anthony. He is pretty good at finding the car you need need with your budget.
Service Advisor Arturo Salazar greeted me in a very professional and courteous manner. Arturo is a great listener and very efficient keeping me advised of the process. Exceptional service and great representative for Kia of South Austin
There service department always do a great job ony vehicle. They have excellent customer service skills. This location is a great place to purchase and vehicle.
Great dealership, bought my car here for a good price and now i get my car serviced here. Always great service and great prices. Would recommend it
I love my Kia and Kia South Austin, best service ever today with the 24 hr road service and towing to get my tire repaired. Most reliable service I’ve ever had.
Have taken my Kia automobile to this same dealer twice so far and expect to continue doing so for standard care and ease of burden to have professionals service the specific make and model. Friendly staff and clean, light, environment.
I've been a customer of Kia south for over 10 almost 10 years and I still prefer them today. I've bought 3 vehicles from them and gotten all my services from them too.
Excellent service at South Austin Kia. Fast, fair, efficient. Easy to book appr., serviced vehicle promptly, nice waiting room, no surprises. Thank you very much!
Quick, courteous, and thorough job. Made sure all was as it should be before returning as complete. Waiting area clean, comfortable and properly set up in this Covid situation.
The entire staff and facility was great as usual, even in this time of the pandemic. All my service and repairs have been and will be done here.
Anthony gave me an A one performance. It took an hour to service my car. Anthony was very helpful, polite and courteous. Thanks for your services ☺️
everything was awesome as always! ALL were practicing social distancing and wearing mask but were still very friendly and appreciative of their customers! looked at a couple of new cars but not ready yet BUT will be back!
My car issue, inoperable, immobile, passenger, electric side view mirror . Parts were ordered, and Delivered overnight, and issue was fixed! I was happy with the service.
Salvador was great. Got our car in and repaired quickly. He kept us informed through the process. The service was quick and Salvador made sure I was satisfied with the service before I drove away.
Five stars for excellent service. Service writer, Arturo Salazar, was very nice and helpful. Service was very speedy. I was only there 90 minutes. I would recommend Kia of South Austin to anyone.
I am thrilled with my experience buying at used car at Kia of South Austin. Alex Flores was my salesman and he made the experience fun and easy. I appreciate the 'no pressure's approach, helpful and honest interaction, and smooth transaction. I would return to this dealership and ask for Alex again in the future. I highly recommend him.
I can't express what a positive experience I had at Kia of South Austin. The sales consultant was incredibly patient and knowledgable, the sales manager and finance manager both went out of their way to make a deal work for me and there was no hard sell at all -- just terrific information. I moved to Austin from DC not long ago and feel so lucky to have found this amazing group. Kia of South Austin is the gold standard of auto dealerships.
I just leased a Forte from Anthony Hill and highly recommend him. He worked to get me the best deal possible and did not pressure me at all. He was so cool and fun to talk to as well.
I recently visited South Austin Kia. After being hit from behind and my vehicle being totaled, I was in search of a pre-owned car with low mileage and a relatively low budget. I worked with both Trace and Esteban. I did a test drive on a new Kia Forte and loved it! However, it was way over my budget. Trace showed me a used car in their inventory that fit what I was looking for. After test driving, I loved it but still needed to explore other options at other dealerships. I returned that same day to South Austin Kia ...
Been here before many, many times for regular maintenance! Haven't ever had any issues with their service so far. Shoutouts to Salvador for my most recent service! He was extremely friendly and kept me well informed while I waited at the dealership. Overall, I'd say fantastic customer service and a smooth fast transition back to the road, would definitely recommend this guy and this particular location. I haven't bought any vehicles here but they caught some potential issues with my breaks put in from the previous owner of my car (I had just gotten it at the ...
They are a very nice dealership with friendly people and great service. i bought my first kia from them and may just buy my second when the time comes.
Cody and his team at Kia South ALWAYS deliver great service. Highly recommend them! I will definitely buy another Kia. Thanks to all of you!!
Came to this dealership looking for two cars. The team was very helpful the whole day and made sure we were taken care of. I appreciated all the hard work that was put in ! Not on that but the kindness that was shown to me and my family made me feel safe and secure. I live my care ! And I am happy with my decision to shop at Kia of south Austin !!
The service department was very helpful. They were able to get me the service that I needed at the time I needed it and for a fair price. I will be returning for all my servicing needs in the future.
Great customer service .. love that they don't take longer than what your told before service . Waiting area super clean. I would return for future service.
Salvador was great help !! They were able to pick up my vehicle from my house, do they repairs/service needed, and return my vehicle to me. He provided outstanding customer service and will certainly be asking for him in the future.
I have been very happy with Kia and the dealership since I bought my first Soul in 2012. Few problems, always professional, and the people seem to bend over backwards to work with you during the buying process. I have received excellent deals each time, and the Soul is a great car that keeps improving over the years. I highly recommend the brand and the South Austin dealership on the Motor Mile.
I am and was very pleased with the service that I received from Anthony Hill. He is excellent at what he does! Best service I have ever received! Thank you, Diane Dolezal
Repairs done in a timely manner. Service Rep Arturo Salazar is the best. Waiting area very clean. Also had snacks. I will continue to service my car here!
Took the amount of time I was told. Veruly simple and straight forward. Bertha was great and polite. Resent an email to me when I reached out.
Anthony Tabira was prompt with getting my vehicle check in for service. There lobby is always nice and clean! KIA of South Austin has great customer service! Thanks Anthony, for always providing great customer service!
Excellent service, from Bertha to the shuttle driver! Prices for oil change and tires were very competitive, so will continue to come back for service. And car wash was a nice touch!
VERY PLEASE WITH THE PROFESSIONAL DEMEANOR FROM THE PERSONNEL. THE PURCHASE PART WENT VERY WELL.WE ARE HAPPY TO HAVE CHOSEN KIA SOUTH AUSTIN.LOOK FORWARD TO YOUR CAR SERVICE PORTION.
Bertha and all the staff were wonderful as usual. Better prices over the other place that I checked into and super friendly and helpful. I’ll be back!
Ivon was very professional and informative. Even her rough estimate on wait time was spot on. No problems at all. Thank you guys for being awesome.
So great,detailed, explained understanding and great timing. Very prompt and gave me about next visit. Great experience and was prepared for next time. I will make sure I ask for Anthony, he knew what he was talking about. And was honest
Thanks to my service advicer Kory, like. Always excellent custumer service and professional, Always make you feel like family not like a numbet. He should be the manager for service dept 😁
I brought our Kia Optima in for a slightly overdue oil change because we had be traveling a lot over the Holidays. Arturo got me in without an appointment immediately without hesitation. He took care of everything and even checked on me while I waited to insure I didn't need anything. The service was done quickly and Arturo's customer service was top notch from start to finish! I plan to return to this dealership and service department for our repair and maintenance needs. Thank you Arturo!
Just have to say that the experience of purchasing my vehicle from Kia of South Austin was excellent. From start to finish, there were absolutely friendly and very professional. There were patient and worked well with me to work out the best deal for both of us. Honestly, a way better experience than what I expected from a dealership. I would definitely recommend this dealership to help you with your car buying experience. T.Callahan
Beautiful waiting room with well stocked coffee bar. Love this place. Clean and sharp. Service was prompt and timely. Staff professional and friendly. They keep you informed every step of the way.
Bought my Sorento SX V6 there in 2011 and with 102,439 all service has been done there since. Service manager has changed over time but service has always been excellent. Ivon was my service rep recently. She did an excellent job, kept me informed and all work was done right and in a timely manner. Only thing I'd suggest is my vehicle could have been washed.
Like it so far. The customer service is good and they give you an estimate of the time to complete the service. Will come again for sure.
Staff was very nice and helpful ,I was having a bad day because the latch on my trunk wasn't working and I asked if they could fix it and they did with no charge and I also got a oil change very fast . I was told wait time could be 2. 1/2 hours long and it was done way before ! I would definitely recommend this place !
Scheduled an appointment here because the Austin location had terrible reviews. Stacey was really informative and took care of all the repairs. So far, my car is doing well!
Ivan was really nice and straightforward with the services. The oil change only took about 35 minutes and there was good coffee in the lobby
KIA South has a very good service center. It has very Good customer service, and very nice and comfortable waiting room. Overall having one’s vehicle serviced here is a good experience.
I've been taking my Forte to Kia of South Austin for several years. I have always been satisfied with their service. Today, Arturo was helpful, friendly and courteous. I appreciate how quickly I was able to get in and out over lunchtime. I especially appreciate the nice waiting lounge with wifi and snacks. 🙂
Had a tire replaced oil change and 22000 mile service done. I have been using South Austin Kia for a number of years and have never been disappointed
Awesome auto and customer service today and very fast was out in just a short time for all the work that was done. I love my KIA
Love this location great customer service 👍 ,an All ways getting great coupons via emails. That saves me lots of money, that keep me an my car happy she gets the service she need an I get to save money I don't often have! Win win situation..
Fast service and good communication with customer. Will use the service department to provide my vehicle needs. Will recommend to my friends and family. Keep up the good work.
Staff was very courteous and professional.. Waiting area was very clean and comfortable. Wait time was estimated by staff that registered the car to be approximately 1 HR. for the to program the remote to the car and check everyting. Also,about an hour before we arrived we called to change the appointment time to an earlier time on today and the staff was very courteous and professional in scheduling us to come in today an hour and 25 mins.fromm the time we called.
I was so impressed with how hard Chris worked to make sure I was happy with my purchase. He was so patient with helping me decide.
Cory, my service advisor, was superb! I was in and out in 30 minutes. What a great experience! Kia of South Austin is fantastic and continues to be my dealership.
Kia Of South Austin has reliable and friendly service. The service department personnel are AMAZING and very efficient. Great prices for routine and maintenance services.
Service was awesome and the personnel was awesome Everytime I come to get service everyone is very nice. I have always owned Kia's they are good cars
I took my Kia for a recall and it was done quick they even wash my Car! I will recommend them and we are thinking on get a new car from them!:) #KiaBestService
on a Friday, while picking up the kids from school our engine light came on. Once i stop i called in and spoke with Barbara. Explain what was going on and i have check the oil and water but i didn't know what else could be wrong and i needed to take the car in, NOW. Barbara spoke with the Service Mgr and i was set to bring it in once i was done picking up the kids. What Barbara didn't know, i have to drop off the kids in Kyle and i was worry of getting stuck ...
Cody listened carefully to my request for a timely repair - I happened to have a very tight schedule that day. He gave me a completion time that would get me to my appointment on time. While I was in the waiting room he came in to update me on progress which I appreciated. The car was washed and ready 20 minutes ahead of schedule. It is wonderful when people under promise and over deliver. Thank you Cody.
Took me in, I did not have an appointment. They evaluated situation and kept me informed. Fro not having an appointment the time the work was done was excellent. It was done on the same day. Thank you
I had my regular oil change. I chose to wait, and even though it was time-consuming, it was a pleasant wait. Everyone was courteous. and professional.