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The service department has great customer service and attention to detail. My car was serviced for multiple items and they delivered on all of them within a few hours. Thank you Salvador for your great service.
I was so pleased with the way Mr. Warren greeted me and assessed my vehicle’s mileage/recommended service. He immediately noticed that I had erroneously chosen a service package that included brake fluid change which had been done on my previous appointment. And I liked his demeanor and communication skills.
The customer service at the dealership was truly outstanding—every team member was friendly and helpful. Mark Haney, in particular, stood out for his professionalism and courtesy. He was extremely knowledgeable about the vehicles and took the time to thoroughly answer all our questions. Although we're still in the early stages of our car search, I’m looking forward to working with Mark again in the near future.
We have enjoyed our 2021 Telluride and our 2011 Sorento. They have been serviced and cared for by South Austin KIA since purchase. We continue to be very satisfied with the service and professional service personnel!
Amazing, friendly customer service from both the service department and sales department. Everyone is cheerful and eager to help.
David did a great job of ensuring my car's service experience was fantastic. All work was done quickly and efficiently and I was kept updated throughout the process.
Zane was very helpful and my car was quickly worked on and returned to me clean. My experience at KIA of South Austin is always positive.
DeVonte was so very helpful. Great attitude and no pressure. He kept me updated on the progress and made recommendations for future service with no pressure to do them right away.
Great, very pleasant and helpful service manager. No issues with the service. All great great.
Plenty of room and quiet place if you are waiting for your vehicle. Comfortable chairs and a place to sit back and relax for a while.
Service department is great! They are communicative, professional and helpful. Wait time for regular service was minimal.
I made an appointment, waited while work was completed. At the end I had a clean car, oil changed, alignment, and tires rotated. 1.5 hrs. I think that is great.
Our car was broken into. They tried to steal the Kia Soul but through recall at this very same dealership an anti theft device had already been installed. Happy that the repairs only took one week!
I have several vehicles and deal with other dealerships including Honda. This dealership is by far the most professional and customer centric group I deal with. So far they have been a pleasure to do business with.
David Norris was extremely courteous and helpful. My vehicle was repaired in a timely manner.
The Kia Rep and Technicians have always done a good job. Professional and knowledgeable. Thank you.
Service department is sub par. They aren’t that helpful with fixing issues and more concerned about protecting the bottom line of the dealership than about customer service.
Great service. Always on target in the service department. Would go nowhere else. Always recommend you guys.
Zane May was extremely courteous and helpful. He explained everything as we walked through the process. The suggested services made sense, and the work was done faster than I expected. Extremely professional and friendly. I’d recommend this Kia service center and Zane to anyone!
I don’t normally leave reviews, but I feel a responsibility to warn others about the experience my partner and I had at Kia of South Austin.
We brought our car in for service and were met with repeated dishonesty and vague, shifting explanations from the service manager. Despite our patience, it became clear that we were not being given the full story. When we calmly confronted the inconsistencies, the staff became evasive and defensive. My partner became frustrated in the service lobby (understandably), but at no point were we hostile or out of line. We just wanted transparency.
The ... Read More Full review text opened.DealerRater - Jun 6, 2025
I don’t normally leave reviews, but I feel a responsibility to warn others about the experience my partner and I had at Kia of South Austin.
We brought our car in for service and were met with repeated dishonesty and vague, shifting explanations from the service manager. Despite our patience, it became clear that we were not being given the full story. When we calmly confronted the inconsistencies, the staff became evasive and defensive. My partner became frustrated in the service lobby (understandably), but at no point were we hostile or out of line. We just wanted transparency.
The final straw came when we decided to tow our car to a trusted independent mechanic. Once we arrived at the new shop, we discovered that someone else’s car keys with a tracking fob had been left in our passenger seat. We never handled or requested these keys—they simply appeared in our car after leaving Kia South Austin.
We immediately returned the keys because we didn’t want any confusion or entanglement. But the timing—right after we had told the dealership that their actions would be reported—made the situation extremely unsettling.
Whether it was an accident or something more intentional, this was not okay. Between the gaslighting, the lack of accountability, and the deeply strange handling of customer property, we no longer feel safe trusting this dealership with our vehicle or our information.
If you value integrity, transparency, and your personal safety—go somewhere else.
Service is good. Staff are friendly and helpful. Waiting area is nice. Relatively fast service.
We went in for an oil change. Mason was very outgoing and personable. He kept us informed of the progress of the work and called once the truck eas was ready. I would work with him again.
I just want two thank kia sell people .especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you
Worst service I've ever had at any car dealer.They charged $1850 I replace the front collision assist sensor the first time I took it in, and it didn't resolve the issue. It wasn't more than 2 or 3 days before the same issue recurred. The second time I brought it in, they first told me they would need to do the exact same part replacement they had just done 3 weeks before. I said i that was ridiculous and made no sense, and was about to leave, when they finally agreed to look a little deeper into it. I left ... Read More Full review text opened.DealerRater - May 25, 2025
Worst service I've ever had at any car dealer.They charged $1850 I replace the front collision assist sensor the first time I took it in, and it didn't resolve the issue. It wasn't more than 2 or 3 days before the same issue recurred. The second time I brought it in, they first told me they would need to do the exact same part replacement they had just done 3 weeks before. I said i that was ridiculous and made no sense, and was about to leave, when they finally agreed to look a little deeper into it. I left the car with them, they said it would take a few days. Instead it took nearly 2 weeks, during which I had to pay for a rental, because they have no loaner cars. During the time my car was in the shop, no one ever called me, I had to call them to get updates. At one point, they said they ordered parts, but when I called back 2 days later to check on things, no parts had been ordered. Since it was then Friday, that added about 5 days total that I had to pay for the rental. The repair they ended up making was not what they had first recommended (replacing the same part they had replaced 3 weeks before). This time they repaired a beam inside the bumper, for a total of $1340.
They also acknowledged the first repair wasn't the right thing, but won't give me back the $1850 that I paid for that useless "repair". The best they would do is give me a discount off the second service, and they didn't even reimburse for the rental. I'm thinking of trading the car in just so I don't have to deal with Kia ever again.
Friendly, and efficient. Ashley got me Starbucks because the coffee machine was out in the lounge! Above and beyond, and soooo appreciated!
Friendly, Efficient, reliable, and received professional service. My car runs like new again. Highly recommend!
Very cooperative and professional staff. I am satisfied with service. They provide good facility at waiting area and timely service.
My advisor was very prompt very informative kept me in tuned with my vehicle issues it was a nice experience
Great fast service on replacing my Kia fob today. After ruining my fob in the wash, I purchased a new fob online, and brought it in to be re-programmed to match my existing fob. Mason met right away and told me they could get it done in an hour. Sure enough, an hour later I had my working fob!
Quick, thorough, courteous, and inexpensive! Definitely my go-to peeps! Very trustworthy and easily accessible.
Outstanding service. Advisor was knowledgeable and courteous. He explained in detail my issue and how if was going to be resolved.
Very good to me. Mister David was great!! Very professional!! Felt comfortable the whole process.
Literally no communication until I emailed the general manager and service manager. No returned calls, empty promises to get in touch. They should look to Kia of round rock for advice on how to run a service department. I will never use them again.
De’vontae was great helping me get my car serviced! He made sure everything was taken care of and It was super quick and easy.
Efficient and easy to get service done, polite staff and comfortable space to wait for service
Excellent service provided by the staff. Clean facilities and excellent amenities available in the wait area
I initially chose this dealership because they were the most communicative, reliable, and transparent dealer I'd spoken to during the buying process. Jonathon Burlison was very, very helpful during that process in February 2024. Today, I needed to do my 32000 mile maintenance, and Salvador Ortega was my advisor. He was very knowledgeable and helpful, keeping me updated throughout the day, and making sure I was comfortable during the time it took to complete the maintenance. Again, very transparent and communicative. I will continue to trust in KOSA.
They didn’t have the sticker that I needed for the recall and also they wanted me to leave my car 7 days just to tell me what part needed to get for my car.
I brought my car in for the first time due do an oil leak and another issue. Manny at the desk was incredibly helpful. He created an expectation of repair but with no appointment tools me it might be a few days which was ok with me. They exceeded my expectations by providing clear communication of the problems and the lengths they went to resolve them. I had my vehicle back on the road in 48 hours after I dropped it off. Manny’s customer service was outstanding and it was incredibly helpful. I will certainly be bring my Telluride back ... Read More Full review text opened.DealerRater - Apr 10, 2025
I brought my car in for the first time due do an oil leak and another issue. Manny at the desk was incredibly helpful. He created an expectation of repair but with no appointment tools me it might be a few days which was ok with me. They exceeded my expectations by providing clear communication of the problems and the lengths they went to resolve them. I had my vehicle back on the road in 48 hours after I dropped it off. Manny’s customer service was outstanding and it was incredibly helpful. I will certainly be bring my Telluride back of this is how I will be treated. Best experience I’ve had in 10 years of getting different vehicles repaired.
It was a pleasure doing business with Salvador Ortega… he was very helpful, very pleasant, took care of of all my car needs. I am from Washington state, and I will be doing further business because of the service Salvador Ortega gave me..
I initially called about receiving a diagnostic code (P0325) and Manny told me to bring my car in immediately. The team was pretty busy with a number of services but they got back to me within a week and change and let me know what my options were. I will say that they provide a variety of discounts, and they were more affordable than my recent experiences with other dealers further north. I would definitely recommend them again.
Manny in the service department was very helpful during my service visit and kept me up-to-date on my vehicle.
This dealership's service department has had my car since February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don't even know if my car has a diagnosis. I have been in touch with Kia USA and they ask me to wait for their representative to reach out to me, which also has not happened, though our case has been "escalated" for weeks. I call the dealership and no one picks up. Text the dealership and texts are ... Read More Full review text opened.DealerRater - Apr 5, 2025
This dealership's service department has had my car since February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don't even know if my car has a diagnosis. I have been in touch with Kia USA and they ask me to wait for their representative to reach out to me, which also has not happened, though our case has been "escalated" for weeks. I call the dealership and no one picks up. Text the dealership and texts are ignored. My confidence in KIA is gone.
I was surprised to lean that there is no loaner program or shuttle. I was told that an appointment can’t be made for my recall because I have to wait. I will check with other dealerships to get the recall done.
After putting my car in for service four or five times for the same issue, John wanted to get it fixed. He was determined. He got me a loner car and they went to work. Peter, my service technician, kept me up to date on the progress. They were finally able to figure it out and got it fixed for me. I appreciate the determination!
Great service. The technician or representative who helped me was very knowledgeable and explained all of the details when providing a quote for the services. And the final bill came in lower than the estimate!
Polite, professional, and made time for a person passing through. Worked with Peter, and he was able to make sure that some upgrades were done as well as my oil change.
Peter, in the service department was amazing g!! Very knowledgeable, courteous, caring and patient to all my concerns!!!
Best experience with Peter the service person. Fast check in and Great service on oil and alignment.
I wish their online system gave you a timeframe on when your vehicle will get worked on. I scheduled an appointment online to get something diagnosed at the service center. I dropped off my Sorento and asked about how long it would take to find out what’s wrong with it and such. The technician stated that no one would be able to look at it for 1-2 weeks. I don’t know about you, but I can’t really go that long without my vehicle. To be specific, I lasted about 5 days without it before it became too cumbersome ... Read More Full review text opened.DealerRater - Mar 25, 2025
I wish their online system gave you a timeframe on when your vehicle will get worked on. I scheduled an appointment online to get something diagnosed at the service center. I dropped off my Sorento and asked about how long it would take to find out what’s wrong with it and such. The technician stated that no one would be able to look at it for 1-2 weeks. I don’t know about you, but I can’t really go that long without my vehicle. To be specific, I lasted about 5 days without it before it became too cumbersome to leave my vehicle just sitting and waiting to get looked at. That’s not even including the time it would take to repair it if they didn’t have the parts.
Apparently, most of the techs were off, as their kids were off for spring break. This of course is understandable as this is when people tend to take time off from work.
Also, even though it didn’t get looked at, everyone was nice and communicated what was going on. So maybe my specific case was the product of circumstance.
Zane was honestly amazing and really helped me get the best deal for my auto repair.
This service part of the dealership, under the current manager has become very reliable. If they see an issue, they are quick to make sure it is corrected, leaving the customer feeling confident their vehicle is in good hands..
Great place to take my car for service but each time take my car to dealership service and some how they damaged my car It happened already more than three or four times. I think mechanic or service members needs to be more careful with customers vehicles and responsible.for their actions. My Kia telluride needs passenger side of back door black plastic cover needs to be replaced and I’m still waiting on part and phone call or text messages from dealership and I can take my car in for service. Thank you for listening my side of problems. ... Read More Full review text opened.DealerRater - Mar 19, 2025
Great place to take my car for service but each time take my car to dealership service and some how they damaged my car It happened already more than three or four times. I think mechanic or service members needs to be more careful with customers vehicles and responsible.for their actions. My Kia telluride needs passenger side of back door black plastic cover needs to be replaced and I’m still waiting on part and phone call or text messages from dealership and I can take my car in for service. Thank you for listening my side of problems. I hope dealership can fix it right.
Wild how poor the customer service is. Third try to get warranty work done. Fail.
Had a good experience with them. They arranged transportation and were quick and efficient. The staff was kind and helpful as well
I came there just to get an oil change and due to wonderful staff concern about me going out of town on two bad tires. They gave me tire options which I appreciate and purchased.
Woeful experience. Not accreted by the Better Business Bureau you will not have consumer rights.
They are courteous, efficient and have a sense of humor. I've purchased my last two vehicles there and have been completely satisfied.
Really good service work done and had my car done really quickly. The customer service was phenomenal
Completed the 60K service as requested. Great service rep! All good and completed on time. Thank you!
This service center is excellent. One of the reasons I buy KIA.. mm. Kkk oooo
Unfortunately this is the closet dealership to my home.
I have bought a vehicle and had three different vehicles serviced here. The lack of care and attention to detail is apparent. The service area is a mess with parts and boxes everywhere.
When you are arrive for an appointment you will have to wait for an advisor and then be given a never accurate estimate of time.
Late 2024 I came in for recall fixes and they applied software and parts for a completely different car. They then proceeded to gaslight me for a week.
Just this week I came in ... Read More Full review text opened.DealerRater - Feb 22, 2025
Unfortunately this is the closet dealership to my home.
I have bought a vehicle and had three different vehicles serviced here. The lack of care and attention to detail is apparent. The service area is a mess with parts and boxes everywhere.
When you are arrive for an appointment you will have to wait for an advisor and then be given a never accurate estimate of time.
Late 2024 I came in for recall fixes and they applied software and parts for a completely different car. They then proceeded to gaslight me for a week.
Just this week I came in with a check engine light that they said they fixed with a software change, that cost me $300 and when I left it wasn’t fixed.
If you can avoid this dealership and its service department, I would.
Got my car towed to this location because it was closest. Car had gone into limp mode and engine light came on. Spoke to Sal and he stated it would be around a week to week and a half until he could get a mechanic that had the ability to tear down and look at the engine. That time goes by still no call.
Got a text stating needed 2 new tires oil change brakes and that the software was out of date they had updated it and car seemed to be out of limp mode. Called and asked for update ... Read More Full review text opened.DealerRater - Feb 18, 2025
Got my car towed to this location because it was closest. Car had gone into limp mode and engine light came on. Spoke to Sal and he stated it would be around a week to week and a half until he could get a mechanic that had the ability to tear down and look at the engine. That time goes by still no call.
Got a text stating needed 2 new tires oil change brakes and that the software was out of date they had updated it and car seemed to be out of limp mode. Called and asked for update and he only seemed concerned that I had not approved all the extra work when my only concern was motor. He told me it needed an oil change I had just had the oil changed 11/23 and it was now January 5th when it got towed. Told him this information he didn’t say but so I approved the oil change. We talked about doing 1000 mile check to verify if car was burning too much oil. He told me to bring it in right at 1000 miles to get levels checked. Wrote out notes since we would be taking to our local Kia in San Antonio. Well time goes by around 2/3 weeks we go drop it off and they state they will not be able to do it because the location there didn’t process properly and they didn’t put a seal on the oil cap. So now we are over miles and just so happens now we are over our warranty miles so looks like we’re screwed it there is an issue. Needless to say I’ve owned 4 Kia’s now and this will be my last with customer service like this. Wish I could go back and just have it towed to our local Kia instead of ever having to deal with the South Austin location. I’ve called Sal a few times but he apparently refuses to call me back.
Always a pleasant experience! I got my 2019 Kia Forte here and the service department is always easy to work with.
I was given a quote for three services over the phone, ended up being charged more than double, additionally they performed/charged a state inspection that was not asked for since the state of Texas no longer requires it. Would not recommend and will be getting my Kia services elsewhere.
This dealership service department is grat. They explain thing to us, provide options and keeps you informed about your vehicle. We truly enjoy getting our vehicle serviced there.
ion. Siempre dispuestos a resolver . Y brindar las opciones de cómo pagar el mantenimiento. Siempre en constante atención y recordatorios. Personal amable y buen trato!
Great service department. Service writer Luna got my old Soul in great shape and kept me informed throughout the whole process. She even caught a couple of recalls that is missed. Excellent customer service.
Staff is always polite and professional and keep the customers informed regarding any issues /concerns
Very good service The technician was very knowledgeable and the work was done on time He also was very respectful and definitely I will be back
Neglectful, makes excuses, conveniently forgets promises when it means having to do work, “not our fault,” “not our problem,” “We still have to charge you.”
Service staff was pleasant to deal with, & kept me informed on the repair process of the car.
Was quoted $102 in writing but then told it was an error and it would be $145. Ended up meeting jn the middle at $125 but after service fees still overpaid for a power steering flush. I brought my 2011 Kia Soul in for recalls. Staff were very friendly I just wish the $102 quote was honored. Peter Horn assisted me. He was a great guy to talk too! And Luna was epic especially since that's my cars name "Luna" gotta love it!
I had great experience with my Kia Sorento service. Everything was smooth and well organized.
Went for my first service (oil change and tire rotation) on my Kia Rio5. The service department was organized and I was promptly greeted with a service advisor. Wait time was minimal and I was on my way out in a jiffy.
Pulled up the service drop off and waited 15 minutes without a service representative coming out to my car. I then had to exit my car to go inside to be checked in. Last time I was instantly met by a service representative as soon as I pulled up. 3 stars this time instead of a 5 stars review like last time.
Service is ALWAYS efficient. Anthony gets me in and out when I come in for routine maintenance for my Telluride!
As always, very quick, friendly and amazing service. Very much appreciated. Kia Of South Austin will always be my Kia dealership.
Fast service on a recall. Comfortable waiting room with coffee and vending machines. Friendly and polite service writers.
It was great to have business with u guys and salesman is good and helpful
Great experience. Peter was super! Explained everything. I came in for an oil change. Had a recall taken care of.
Scheduled the day before service, in & out on service day, efficient & convenient and good service
I've dealt with them for a long time. They are always very nice and accommodating. They have good communication. The service advisor Peter was great at letting me know what was going on with vehicle. Would recommend them.
Was taken very good care by my dealer he explained everything that was been done to my car.
THE GUY THAT HELPED US WAS AWESOME 👏🏾 HIS NAME WAS PETER HON IF YOU EVER NEED HELP CONTACT HIM I CANT SAY IT ENOUGH HE IS AWESOME, GREAT CUSTOMER SERVICE, REACHED OUT TO US FROM THE TIME WE DROPPED THE CAR OFF UNTIL THE TIME IT WAS READY FOR PICK UP… NOT TO MENTION HE CAME IN ON HIS OFF DAY TO MAKE SURE WE WERE TAKEN CARE OF… THANKS AGAIN PETER YOU MADE MY MOM DREAM COME TRUE AND DRIVING IN STYLE FOR CHRISTMAS
Right on time great service always from the service writer to the management. Thanks happy holidays to all.
This rating is for my service appointment. My service rep Zane did a very nice job very efficient professional, and was great to deal with.
Fast, easy, and professional. I never fear needing to take my vehicle in for it’s regular maintenance.
All I have to say is Crizelda Valencia is the best there is. She explained everything that was going to happen and in the amount of time I would have to wait. There was no surprise charges. Everything with my appointment was great.
Extremely impressed with the service and Asst. Service Manager - Anthony Sahdov. Mr. Sahdov communication with me was excellent, as he kept me informed with status updates on my vehicle repair. There were no surprises as to what was covered by warranty and what wasn’t. I as amazed at the timeliness of the repair, considering what needed to be donetomyvehicle.
Always the same friendly service. Thank you Kia for always looking out for my needs.
Jonathan and Joseph Talley always take such good care of me in the service department! Gold star for them (-:
This past weekend, I bought a used Dealer Certified 2023 Kia Sorento I found online from KOSA. Our sales rep., Jose Urrutia, who’d only been with the dealership for 6 weeks, did an excellent job; answering all of my questions, quickly getting answers for the questions he didn’t know and following up after the sale!
The finance group was outstanding as well with all of the same issues. The entire experience was great, easy and painless!
If only the entire industry could figure out how to do this in less than 3 hours…. Oh well, I guess we can’t get ... Read More Full review text opened.DealerRater - Oct 22, 2024
This past weekend, I bought a used Dealer Certified 2023 Kia Sorento I found online from KOSA. Our sales rep., Jose Urrutia, who’d only been with the dealership for 6 weeks, did an excellent job; answering all of my questions, quickly getting answers for the questions he didn’t know and following up after the sale!
The finance group was outstanding as well with all of the same issues. The entire experience was great, easy and painless!
If only the entire industry could figure out how to do this in less than 3 hours…. Oh well, I guess we can’t get everything - but thrilled nonetheless with this experience.
Nice job Jose. Keep up the good work!!!
Exceptional service..friendly staff..my car was fixed and ready to go in one day! Thank you to all that were involved in taking good care of my issues!
Service completed in a timely manner. Much quicker than initially estimated. And service advisor was very courteous.
I have taken my car in for service since 2016 when I purchased my vehicle. I have never had any issues but this visit felt deceptive and heavy on the upselling of services. They also gave a quote for service then when handing it off basically said it was “fixed” as best they could but it could break again so to actually fix it would be double the cost. So they did half the job for half the cost?
Very good customer service. Crizelda Valenc deserves a “Gold Star”! The waiting area was quiet and comfortable, which is not the case in a lot of dealerships.
They are super polite and readily available to help me with any questions or issues I've had about my car. Will definitely recommend this dealership to anyone looking to buy a car or needing service on their KIA.
I can't comment on the rest of the dealership, but the service department diagnosed and repaired my recent problem quickly. My "home" dealership's service department had 3 shots at it but couldn't even diagnose the problem. My service manager at Kia South Austin, Salvador Ortega, was very personable, knowledgeable and actively listened to my description of the problem so the technician could get to the diagnosis quickly. If they weren't so far from my home (in SanAntonio), I'd definitely use them all the time!
Jonathan was very friendly and explained everything clearly. He advised about what my car needed but was not pushy. He offered me an Uber ride and my car got a wash. Everything was great! I had a discount and he applied it without issue.
(512) 444-6635
Call Now5306 S IH 35 Frontage Rd • Austin, TX 78745
Get DirectionsOpen Today! Sales: 9am-8pm
Open Today! Service: 7am-6pm
Open Today! Parts: 7am-6pm
