Kia of South Austin Reviews & Testimonials
Looking for testimonials and reviews about Kia of South Austin? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I initially chose this dealership because they were the most communicative, reliable, and transparent dealer I'd spoken to during the buying process. Jonathon Burlison was very, very helpful during that process in February 2024. Today, I needed to do my 32000 mile maintenance, and Salvador Ortega was my advisor. He was very knowledgeable and helpful, keeping me updated throughout the day, and making sure I was comfortable during the time it took to complete the maintenance. Again, very transparent and communicative. I will continue to trust in KOSA.
They didn’t have the sticker that I needed for the recall and also they wanted me to leave my car 7 days just to tell me what part needed to get for my car.
I brought my car in for the first time due do an oil leak and another issue. Manny at the desk was incredibly helpful. He created an expectation of repair but with no appointment tools me it might be a few days which was ok with me. They exceeded my expectations by providing clear communication of the problems and the lengths they went to resolve them. I had my vehicle back on the road in 48 hours after I dropped it off. Manny’s customer service was outstanding and it was incredibly helpful. I will certainly be bring my Telluride back ...
It was a pleasure doing business with Salvador Ortega… he was very helpful, very pleasant, took care of of all my car needs. I am from Washington state, and I will be doing further business because of the service Salvador Ortega gave me..
I initially called about receiving a diagnostic code (P0325) and Manny told me to bring my car in immediately. The team was pretty busy with a number of services but they got back to me within a week and change and let me know what my options were. I will say that they provide a variety of discounts, and they were more affordable than my recent experiences with other dealers further north. I would definitely recommend them again.
Manny in the service department was very helpful during my service visit and kept me up-to-date on my vehicle.
This dealership's service department has had my car since February 19... over 6 weeks ago. A complete lack of communication. No loaner cars to be had. I don't feel like my time is being valued at all. I don't even know if my car has a diagnosis. I have been in touch with Kia USA and they ask me to wait for their representative to reach out to me, which also has not happened, though our case has been "escalated" for weeks. I call the dealership and no one picks up. Text the dealership and texts are ...
I was surprised to lean that there is no loaner program or shuttle. I was told that an appointment can’t be made for my recall because I have to wait. I will check with other dealerships to get the recall done.
After putting my car in for service four or five times for the same issue, John wanted to get it fixed. He was determined. He got me a loner car and they went to work. Peter, my service technician, kept me up to date on the progress. They were finally able to figure it out and got it fixed for me. I appreciate the determination!
Great service. The technician or representative who helped me was very knowledgeable and explained all of the details when providing a quote for the services. And the final bill came in lower than the estimate!
Polite, professional, and made time for a person passing through. Worked with Peter, and he was able to make sure that some upgrades were done as well as my oil change.
Peter, in the service department was amazing g!! Very knowledgeable, courteous, caring and patient to all my concerns!!!
Best experience with Peter the service person. Fast check in and Great service on oil and alignment.
I wish their online system gave you a timeframe on when your vehicle will get worked on. I scheduled an appointment online to get something diagnosed at the service center. I dropped off my Sorento and asked about how long it would take to find out what’s wrong with it and such. The technician stated that no one would be able to look at it for 1-2 weeks. I don’t know about you, but I can’t really go that long without my vehicle. To be specific, I lasted about 5 days without it before it became too cumbersome ...
Zane was honestly amazing and really helped me get the best deal for my auto repair.
This service part of the dealership, under the current manager has become very reliable. If they see an issue, they are quick to make sure it is corrected, leaving the customer feeling confident their vehicle is in good hands..
Great place to take my car for service but each time take my car to dealership service and some how they damaged my car It happened already more than three or four times. I think mechanic or service members needs to be more careful with customers vehicles and responsible.for their actions. My Kia telluride needs passenger side of back door black plastic cover needs to be replaced and I’m still waiting on part and phone call or text messages from dealership and I can take my car in for service. Thank you for listening my side of problems. ...
Wild how poor the customer service is. Third try to get warranty work done. Fail.
Had a good experience with them. They arranged transportation and were quick and efficient. The staff was kind and helpful as well
I came there just to get an oil change and due to wonderful staff concern about me going out of town on two bad tires. They gave me tire options which I appreciate and purchased.
Woeful experience. Not accreted by the Better Business Bureau you will not have consumer rights.
They are courteous, efficient and have a sense of humor. I've purchased my last two vehicles there and have been completely satisfied.
Really good service work done and had my car done really quickly. The customer service was phenomenal
Completed the 60K service as requested. Great service rep! All good and completed on time. Thank you!
This service center is excellent. One of the reasons I buy KIA.. mm. Kkk oooo
Unfortunately this is the closet dealership to my home. I have bought a vehicle and had three different vehicles serviced here. The lack of care and attention to detail is apparent. The service area is a mess with parts and boxes everywhere. When you are arrive for an appointment you will have to wait for an advisor and then be given a never accurate estimate of time. Late 2024 I came in for recall fixes and they applied software and parts for a completely different car. They then proceeded to gaslight me for a week. Just this week I came in ...
Got my car towed to this location because it was closest. Car had gone into limp mode and engine light came on. Spoke to Sal and he stated it would be around a week to week and a half until he could get a mechanic that had the ability to tear down and look at the engine. That time goes by still no call. Got a text stating needed 2 new tires oil change brakes and that the software was out of date they had updated it and car seemed to be out of limp mode. Called and asked for update ...
Always a pleasant experience! I got my 2019 Kia Forte here and the service department is always easy to work with.
I was given a quote for three services over the phone, ended up being charged more than double, additionally they performed/charged a state inspection that was not asked for since the state of Texas no longer requires it. Would not recommend and will be getting my Kia services elsewhere.
This dealership service department is grat. They explain thing to us, provide options and keeps you informed about your vehicle. We truly enjoy getting our vehicle serviced there.
ion. Siempre dispuestos a resolver . Y brindar las opciones de cómo pagar el mantenimiento. Siempre en constante atención y recordatorios. Personal amable y buen trato!
Great service department. Service writer Luna got my old Soul in great shape and kept me informed throughout the whole process. She even caught a couple of recalls that is missed. Excellent customer service.
Staff is always polite and professional and keep the customers informed regarding any issues /concerns
Very good service The technician was very knowledgeable and the work was done on time He also was very respectful and definitely I will be back
Neglectful, makes excuses, conveniently forgets promises when it means having to do work, “not our fault,” “not our problem,” “We still have to charge you.”
Service staff was pleasant to deal with, & kept me informed on the repair process of the car.
Was quoted $102 in writing but then told it was an error and it would be $145. Ended up meeting jn the middle at $125 but after service fees still overpaid for a power steering flush. I brought my 2011 Kia Soul in for recalls. Staff were very friendly I just wish the $102 quote was honored. Peter Horn assisted me. He was a great guy to talk too! And Luna was epic especially since that's my cars name "Luna" gotta love it!
I had great experience with my Kia Sorento service. Everything was smooth and well organized.
Went for my first service (oil change and tire rotation) on my Kia Rio5. The service department was organized and I was promptly greeted with a service advisor. Wait time was minimal and I was on my way out in a jiffy.
Pulled up the service drop off and waited 15 minutes without a service representative coming out to my car. I then had to exit my car to go inside to be checked in. Last time I was instantly met by a service representative as soon as I pulled up. 3 stars this time instead of a 5 stars review like last time.
Service is ALWAYS efficient. Anthony gets me in and out when I come in for routine maintenance for my Telluride!
As always, very quick, friendly and amazing service. Very much appreciated. Kia Of South Austin will always be my Kia dealership.
Fast service on a recall. Comfortable waiting room with coffee and vending machines. Friendly and polite service writers.
It was great to have business with u guys and salesman is good and helpful
Great experience. Peter was super! Explained everything. I came in for an oil change. Had a recall taken care of.
Scheduled the day before service, in & out on service day, efficient & convenient and good service
I've dealt with them for a long time. They are always very nice and accommodating. They have good communication. The service advisor Peter was great at letting me know what was going on with vehicle. Would recommend them.
Was taken very good care by my dealer he explained everything that was been done to my car.
THE GUY THAT HELPED US WAS AWESOME 👏🏾 HIS NAME WAS PETER HON IF YOU EVER NEED HELP CONTACT HIM I CANT SAY IT ENOUGH HE IS AWESOME, GREAT CUSTOMER SERVICE, REACHED OUT TO US FROM THE TIME WE DROPPED THE CAR OFF UNTIL THE TIME IT WAS READY FOR PICK UP… NOT TO MENTION HE CAME IN ON HIS OFF DAY TO MAKE SURE WE WERE TAKEN CARE OF… THANKS AGAIN PETER YOU MADE MY MOM DREAM COME TRUE AND DRIVING IN STYLE FOR CHRISTMAS
Right on time great service always from the service writer to the management. Thanks happy holidays to all.
This rating is for my service appointment. My service rep Zane did a very nice job very efficient professional, and was great to deal with.
Fast, easy, and professional. I never fear needing to take my vehicle in for it’s regular maintenance.
All I have to say is Crizelda Valencia is the best there is. She explained everything that was going to happen and in the amount of time I would have to wait. There was no surprise charges. Everything with my appointment was great.
Extremely impressed with the service and Asst. Service Manager - Anthony Sahdov. Mr. Sahdov communication with me was excellent, as he kept me informed with status updates on my vehicle repair. There were no surprises as to what was covered by warranty and what wasn’t. I as amazed at the timeliness of the repair, considering what needed to be donetomyvehicle.
Always the same friendly service. Thank you Kia for always looking out for my needs.
Jonathan and Joseph Talley always take such good care of me in the service department! Gold star for them (-:
This past weekend, I bought a used Dealer Certified 2023 Kia Sorento I found online from KOSA. Our sales rep., Jose Urrutia, who’d only been with the dealership for 6 weeks, did an excellent job; answering all of my questions, quickly getting answers for the questions he didn’t know and following up after the sale! The finance group was outstanding as well with all of the same issues. The entire experience was great, easy and painless! If only the entire industry could figure out how to do this in less than 3 hours…. Oh well, I guess we can’t get ...
Exceptional service..friendly staff..my car was fixed and ready to go in one day! Thank you to all that were involved in taking good care of my issues!
Service completed in a timely manner. Much quicker than initially estimated. And service advisor was very courteous.
I have taken my car in for service since 2016 when I purchased my vehicle. I have never had any issues but this visit felt deceptive and heavy on the upselling of services. They also gave a quote for service then when handing it off basically said it was “fixed” as best they could but it could break again so to actually fix it would be double the cost. So they did half the job for half the cost?
Very good customer service. Crizelda Valenc deserves a “Gold Star”! The waiting area was quiet and comfortable, which is not the case in a lot of dealerships.
They are super polite and readily available to help me with any questions or issues I've had about my car. Will definitely recommend this dealership to anyone looking to buy a car or needing service on their KIA.
I can't comment on the rest of the dealership, but the service department diagnosed and repaired my recent problem quickly. My "home" dealership's service department had 3 shots at it but couldn't even diagnose the problem. My service manager at Kia South Austin, Salvador Ortega, was very personable, knowledgeable and actively listened to my description of the problem so the technician could get to the diagnosis quickly. If they weren't so far from my home (in SanAntonio), I'd definitely use them all the time!
Jonathan was very friendly and explained everything clearly. He advised about what my car needed but was not pushy. He offered me an Uber ride and my car got a wash. Everything was great! I had a discount and he applied it without issue.
Received great customer service from Luna. My appointment was handled on time, work was completed within the timeframe that she quoted me.
Good service come see them Luna is great at helping good dealer and service thank you
I went with an appointment for service but they made me wait for 3 hours to complete the service of the car.
Rotten service They are liars Stop buying their cars Owners and Managers has to be stupid not to know how their service reps are actually doing
Very positive attitude, works hard to make you feel valued. Clearly describes what service is needed.
Wow - super poor customer communication. Lack of follow-up with customers. Like working in a time warp. No return calls, emails, texts, very slow and bad. Appears you are way too busy to assist customers. No return calls, constantly on hold for 30 minutes at a to E, very frustrating. Tried to pay my bill and that took at least 7 calls to service and 7 days. Unreal. My family is not use to this type service, nowhere to even park when bringing car in for appointment service. You should consider more land, a break and or waiting room, friendly staff, customer appreciation, ...
The service department told me it would take about 2 hours to complete my service. They were completed in 2 hrs while I waited. Excellent service.
We bought our EV here and have been having it serviced as needed ever since. Timely service and good communication. I’m very happy with their products and service.
The only bad thing was is took a month before they even looked at the car before they could determine what was wrong. Once they figured that out it took only 2 days.
Everything was great except financing took way too long it took almost 2 hrs I have exceptional credit and it was a rather small purchase
They diagnosed the battery and replaced it, car starts right up now! They also let me know my brake pads need replacing but that has to wait until next month when I have a bigger paycheck. Drop off and checkout was a breeze.
Great service department. Anthony was very helpful and took care of my car in a quick and timely manner.
Always had positive experience with dealer. Not pushy and always respectful of my time and money.
Everything you’d hope for in a relationship with a dealership. Competitive prices on the services they give, and great service with complimentary rides, places to sit during service etc. my agent was awesome too
Always great customer care and service. Crizelda service advisor was a gem to work with .
Great service, professional and reliable staff, especially happy with all service received today on my Kia Soul.
Really great service, quick with working on my car, friendly workers. All around enjoy going to this location
I’m giving 4 stars because they need to get more organized in the line for service department.
I am very impressed with Kia Service of South Austin. Jonathan helped me with my car service WAY and ABOVE my expectations. He is courteous, professional, customer centered and knowledgeable. I will definitely return for further service. Thank you Jonathan.
They was very fast and Ms. CRIZELDA V. WAS GREAT AND VERY HELPFUL Thanks KIA
The Service department was great today.Anthony S. was efficient and professional. Look forward to the next visit
Joseph is amazing! He is so polite and makes sure i know everything thats going on, and always gives the best service when i come in!
Only recently bought my used 2022 KIA Telluride and so far I’ve made 2 visits (KIA South Austin) for regular check ups. Had a great experience both times. This second time they washed my car before pickup. Top notch!
Anthony S. on the service team always makes getting my Telluride serviced a seamless event. He actually talked me out of some services I had selected which saved me money. This is my 7th Kia from KOSA, I will return.
I was sold a lemon of a car from this dealership. When I asked for them to repair, they refused. I will NEVER buy another Kia vehicle.
My service advisor was extremely kind and very knowledgeable. She took excellent care of me when I dropped my Telluride off and was even more helpful when I picked it up!
I went in for an oil change and tire rotation. My advisor was Joseph. He’s great with customers and even though I waited a while for my car, it was worth it. He had my car washed. It definitely came back to me shiny and wheels sparkling. My rating isn’t for Joseph, just the dealership. I would give him a 4 star, he only lacked checking in with the customer regarding their vehicle after waiting pass the time it was supposed to be completed. So an update would have been nice. I don’t like when I have to ...
I was treated very well with a frustrating problem. I'm thankful for their paitence!
Really appreciate your time they're very friendly and professional in your job 100% recommend
Everyone here was really kind and straight forward about the maintenance needed on my vehicle. I've been to other dealers and sat for hours, I was checked on constantly and service was fast. I definitely recommend South Austin Kia.
I have been servicing my Kia sorento here for almost 4 years since I moved from Tyler, TX. I was utterly disappointed this time. After almost 6 weeks of my car being there getting serviced on 3 recalls, alignment and changing out brake lights , my toe hitched was stolen. I tried contact every one in the service dept and wasn’t able to get ahold of anyone until 2 days later. Finally service manager- apologized and said for us to buy one and he would reimburse us.
I bought the vehicle from the dealership and they charged me at the time of purchase for Nitrogen in the tires. Sales rep said that I can get it topped up whenever I want for lifetime of vehicle. When I took the car for service I was told that the dealership does not provide Nitrogen top ups. Also, I had issues with wireless charger in the car, they want me to leave the car for days just to check that. Days, not hours. I only have 1 car what am I supposed to do for days without one. The charger is ...
I have never experienced anything close to the outrageous service at this dealership. My car has been in for diagnosis/repair for going on 5 months. I have complained repeatedly, also to KiaUSA customer service, Insurance and warranty have both paid for repairs, but I don't know why car has not been repaired and returned. To add insult to injury, they largely ignore my predicament or queries as to what's going on. They do not bother with any kind of status report. It completely baffles me. As far as I'm concerned, this is malpractice by the Kia and ...
They have always been efficient and excellent with their service. This is the third KIA they have serviced for me.
You did a great job. Job well done. Nobody could have done it any better.
It took five weeks to get my car fixed. Communication was inaccurate, and they actually sent me the estimate for a different car. I will go elsewhere next time.
Reviews & Testimonials | Kia of South Austin
